Thank you for using one of our Canon products.
It has been found, that in rare case, some of the CCDs, used in Canon digital camera and digital video cameras, have a problem that causes abnormal image output.
We apologise for any inconvenience this may have caused. Canon will offer free repairs where an error is caused by this malfunction.
Canon would like to advise our customers of the details of this issue and our policy for handling it.
Problem details:
Among the CCDs used in the affected products, it has been confirmed that in extremely rare cases, under high-temperature/high-humidity environments, some of the internal wiring comes off.
If this defect occurs, the signal is not output from the CCD correctly when in shooting mode. This results in image abnormalities such as:
- Images do not appear
- Image colors are abnormal
- Images appear distorted
These symptoms can be confirmed on the LCD monitor.
Solution:
We kindly request users who have confirmed these symptoms to contact one of our authorised repair facilities.
Free repairs will be made for affected products in cases where it has been confirmed that the internal CCD wiring has come off. Please note that for the repair refurbished parts, that are meeting Canon's quality standards, may be used.